Reference

Terms & Conditions That Keep Your Account Secure

Your account on mediabola comes with clear, straightforward obligations — and ours.

Account creation & eligibility rulesDeposit and withdrawal policiesResponsible account conduct

What These Terms Cover

mediabola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mediabola's Terms & Conditions govern how you use your account, how funds flow in and out, and what we can and cannot do with your personal information. When you sign up, you agree to follow these rules — and we commit to honouring them. Your account

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access, deposit and withdrawal rights depend on local law and where you are playing from. We operate in Indonesia and service players in supported regions. Your account stays active as long as you follow these terms; if you breach them, we may suspend or close it.
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Payment methods include DANA, OVO, GoPay and QRIS; each has its own processing time — most clear in under a minute. Withdrawals are verified before we release funds to your wallet. We store your data securely and never share it with third parties without your consent,
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where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Terms or Account

You have questions about how these terms apply to your account, or you need to request a change to your settings. Our support team is ready to clarify any clause, walk you through your rights, or help you make an adjustment. We respond to account-related queries within 24 hours through live chat and email.

Team online

Live Chat Support

Open the chat window in your account lobby. Our team is online seven days a week during peak play hours — Medan and Semarang players reach us in real time.

Email Support

Send your terms question or account concern to our support inbox. We reply within 24 hours with a full explanation and any next steps you need to take.

Account Settings

Update your profile, review your deposit and withdrawal history, or change your payment method directly in the Account menu without waiting for support.

HOW WE PROTECT YOU

Data Security, Verification & Your Rights

These terms define how we treat your personal data, how we verify withdrawals, and what happens if there's a dispute. We encrypt all account details and payment information using industry-standard security.

Data Encryption

All deposits, withdrawals and account logins are encrypted. We never store your full payment details; only your chosen payment method is linked to your wallet.

Withdrawal Verification

Before we send funds to DANA, OVO, GoPay or QRIS, we confirm your identity and the payout request. This step protects you from unauthorized withdrawals.

Account History

Your transaction log shows every deposit, withdrawal and game activity. You can download it anytime from Account Settings for your own records.

Dispute Resolution

If a withdrawal fails or a deposit doesn't arrive, contact support with your transaction ID. We investigate within 48 hours and resolve it or issue a full reversal.

Cookie & Tracking Policy

We use cookies to keep you logged in and remember your settings. You can disable non-essential cookies in your browser; functional cookies stay active for account security.

Data Requests

Send a formal request to support asking for a copy of your data, corrections to your profile, or account deletion. We comply within 30 days where local law permits.

Your Terms & Conditions Questions Answered

Questions come up when you read the terms or think about your account obligations. We've collected the ones we hear most often and answered them clearly so there's no confusion before you sign up or after you start playing.

If you violate the terms — such as sharing your account, using multiple accounts or conducting fraudulent activity — we may suspend or permanently close your account. We'll notify you of the breach and give you a chance to respond before final action, where local law permits.

Once you open your account, you agree to these terms for as long as your account is active. We may update the terms in the future and will notify you by email. If you don't accept new terms, you can close your account without penalty.

Most deposits via DANA, OVO, GoPay and QRIS clear within one minute and land in your wallet immediately. If your deposit doesn't arrive within 10 minutes, contact support with your transaction reference number and we'll investigate.

You can withdraw funds to the same payment method you used to deposit, anytime. Withdrawals are verified within 24 hours, then processed to your DANA, OVO, GoPay or QRIS account. Minimum withdrawal amount and processing times vary by payment method.

Account eligibility depends on local law and your location. You must be above the legal age in your jurisdiction and not a resident of any excluded region. When you sign up, you confirm you meet these requirements.

We collect your name, email, phone number and payment details to verify your identity, process deposits and withdrawals, and communicate about your account. We encrypt all data, never sell it, and only share it with payment processors where necessary.

No. Each person may hold only one active account. Creating duplicate accounts violates the terms and may result in suspension or permanent closure of all your accounts.

Terms & Conditions That Keep Your Account Secure

Contact Us About Your Terms or Account

Live Chat Support

Email Support

Account Settings

Data Security, Verification & Your Rights

Data Encryption

Withdrawal Verification

Account History

Dispute Resolution

Cookie & Tracking Policy

Data Requests

Your Terms & Conditions Questions Answered

01 What happens if I break the account rules?

02 Can I change or cancel my terms agreement after I sign up?

03 How long does a deposit via DANA, OVO or GoPay take to show in my account?

04 What are the rules around withdrawals from mediabola?

05 Who can open a mediabola account?

06 What personal information do you collect and how do you use it?

07 Can I have multiple accounts with mediabola?

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