Reference

Legal Framework Built for Your Account

When you open an account with mediabola, you agree to our terms that govern account access, deposits via DANA, OVO, GoPay and QRIS, withdrawals, dispute resolution and how…

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mediabola Legal Framework Built for Your Account
LEGAL CONTACT PATHS

How to Reach Us About Legal Matters

Your account and legal questions are handled by our support team across multiple channels. Reach out via live chat, email or our in-app contact form and reference your account number so we can respond quickly. Players in Medan and Semarang reach our support desk during peak hours within seconds of opening a chat.

Team online

Live Chat Support

Open the chat widget in your lobby and select 'Legal & Account'. Most queries answered within 5 minutes during business hours. Available 24/7 for urgent account access issues.

Email Escalation

Send detailed account or legal questions to [email protected] with your account number. Responses within 24 hours for policy questions, 48 hours for formal disputes.

Account Settings

Access 'Legal & Privacy' in your account settings to download full terms, view your data, request corrections or ask about data retention and cookie policies.

ACCOUNT SECURITY & DATA

How We Protect Your Account and Information

mediabola applies industry-standard encryption to your account login, payment details and personal data.

Encryption & Secure Login

Your password and login session use 256-bit SSL encryption. Two-factor authentication is available in account settings for additional security.

Payment Data Handling

DANA, OVO, GoPay and QRIS credentials are processed by their own secure gateways; mediabola does not store full payment details. Bank transfers are verified through your registered account owner name.

Fraud Prevention

Withdrawals are checked against your account identity and historical patterns. Unusually large or rapid withdrawals may be held for verification; support explains the reason within 24 hours.

Data Retention

Account data is kept for 5 years post-closure to comply with Indonesian financial record-keeping laws. Cookies used for login and game session tracking expire after 30 days of inactivity.

Your Rights Over Your Data

You can download, correct or request deletion of your personal data (where local law permits) through 'Legal & Privacy' in settings or by emailing [email protected] with proof of account ownership.

Third-Party Disclosure

We share only the minimum necessary data with payment processors and fraud vendors. We never sell your contact or betting history to marketers or data brokers.

Common Account and Legal Questions

Contact our support team immediately with your transaction ID and the amount. We investigate within 48 hours by checking with the payment provider. If the withdrawal was processed correctly to your registered wallet, the funds are your responsibility; if a processing error occurred, we credit your mediabola account or initiate a reversal with the provider.

Yes. Your account is the same across all devices. Log in on mobile to play our slot and sportsbook sections; switch to desktop for live tables and larger game lobbies. Your DANA, OVO, GoPay and QRIS deposits and withdrawals work the same on each device.

QRIS withdrawals usually clear within 10–30 minutes during banking hours (08:00–17:00 Monday to Friday). Weekend and after-hours requests are processed the next business day. You'll see the status change to 'Processing' then 'Completed' in your transaction history.

We require your legal name, date of birth, phone number and email address to verify your identity and meet local anti-money-laundering requirements. Bank account or e-wallet details are collected only when you make a deposit or request a withdrawal.

When you close your account, any remaining balance is withdrawn to your registered payment method within 5 business days. Your personal data is retained for 5 years as required by Indonesian financial regulations. You can request data deletion through support after that retention period ends.

Deposit and withdrawal limits depend on your payment method and local law. DANA, OVO, GoPay and QRIS each have their own provider limits. Bank transfers may have higher ceilings. Check the deposit or withdrawal screen in your account for your current limits, or ask support for clarity.

Submit a complaint through our support team with your account number and details. We respond within 24 hours for access issues and 48 hours for payout disputes. If you're not satisfied, we escalate internally; where local law permits, binding arbitration may follow.

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