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Your Privacy Matters to Us

When you open an account with mediabola and deposit via DANA, OVO, GoPay or QRIS, your personal data is handled with care and transparency.

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mediabola Your Privacy Matters to Us
GET IN TOUCH

How to Contact Us About Your Data

Team online

Live Chat

Reach our support team via live chat seven days a week, 09:00–23:00 Jakarta time. We respond to privacy requests, data access inquiries and account verification questions within hours.

Email Support

Send privacy requests to our support address and receive a response within 48 hours. Include your account email, the specific data you need and what action you'd like us to take.

Account Settings

Open your account settings on desktop or mobile, navigate to Privacy & Security, and update your contact details, communication preferences or view your stored data anytime.

DATA SECURITY

How We Protect Your Information

Encrypted Storage

All personal data and payment details are encrypted using industry-standard protocols. Your account login and deposit history are stored on secure, isolated servers that we audit monthly.

Identity Verification

When you open an account or request a withdrawal, we verify your identity through your registered email and phone number. Larger withdrawals may require additional verification to prevent fraud.

Cookie Management

We use cookies to keep you logged in, track your gameplay and improve our site speed. You can delete cookies from your device settings or opt out of tracking cookies in your browser privacy options.

Data Retention

Account records are kept for the duration of your membership. After you close your account, we retain transaction records for six months or as required by local financial law.

Your Access Rights

You can request a copy of all data we hold about you at any time. Contact support with your account email, and we'll prepare a file within 72 hours for download or email delivery.

Update or Delete

Correct your name, email or phone number directly in account settings. To request data deletion where local law permits, email support with your account details and the specific data you want removed.

Privacy Policy Questions Answered

Your account data remains secure on our servers for six months after closure to fulfil financial reporting obligations. After this period, personal data is anonymised or deleted unless local law requires longer retention for compliance.

Yes. Email our support team with your account email and request a data export. We will compile your registration details, payment history, login records and account activity into a file and send it to you within 72 hours.

We never sell or share your personal data with third parties for marketing. We share payment details only with your bank or DANA, OVO, GoPay and QRIS providers to process your deposits and withdrawals securely.

Cookies remember your login session, preferred language and game history so you don't re-enter your password each time. You can disable cookies in your browser settings; this may slow your experience but protects your privacy.

Yes. When you deposit via DANA, OVO, GoPay or QRIS, your transaction is processed through encrypted channels directly with your payment provider. We never store your PIN or full card number on our servers.

Open your account settings, select Privacy & Security, and update your name, email or phone number instantly. Some details like your ID number may be locked for compliance; contact support if you need changes.

Reach our support team via live chat 09:00–23:00 Jakarta time, seven days a week, or email us at support with your account email. We investigate privacy concerns within 48 hours and respond with actions or clarifications.

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